MKT170 — Customer Service

MKT 170 - Customer Service MKT 170 - Customer Service 2 credits Introduces students to the concepts of marketing as they relate to customer service. Teaches development of customer service training and implementation of strategies to improve customer relations and service. Includes lecture, role-playing, and case studies. Lecture: 2 hours per week.

Part of

• Hospitality Management, CSC

Source ↗

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