MGT385 — Customer Relations and Service Management
MGT 385 - Customer Relations and Service Management MGT 385 - Customer Relations and Service Management Description: An in-depth study of the methods and techniques employed by various industries to accomplish effective and efficient customer service operations. Includes the business facets of human resource management and customer relationship management within any business environment. ACC 131 , BSA 131 , BSA 228 , ECN 232 , and ECN 236 . Lecture: 3 Lab: 0 Course Content: Associating customer needs with customer service Developing extraordinary customer service Communication modes and techniques Dealing with difficult customers Customer relationship management Learning
Prerequisites: ACC131, BSA131, BSA228, ECN232, ECN236