MKT170 — Customer Service

2 credits · 2 hours

Introduces students to the concepts of marketing as they relate to customer service. Teaches development of customer service training and implementation of strategies to improve customer relations and service. Includes lecture, role-playing, and case studies. Lecture 2 hours.

Part of

• Heating, Ventilation, Air Conditioning, and Refrigeration (HVAC/R), Associate of Applied Science

Source ↗

← back to tidewater catalog