BMGT 235 — Customer Service Management
Prerequisite(s): READ 02 or Reading placement of ENGL 111. This course introduces students to the importance of delivering excellent customer service. Emphasis is placed on building, maintaining, and increasing an organization’s customer base. This course provides the guidelines and best practices for providing excellent customer service to enable employees to build, maintain, and increase a loyal customer base. Lecture 3 hours per week. FA