IT 102 — Desktop Software Support - CompTIA A+ Core 2 (Software)
prepares students to take the current CompTIA A+ software (Core 2) exam. Students will learn to implement, administer, and troubleshoot the Microsoft Windows client operating system. Topics include deploying software, managing upgrades, maintaining active directory accounts, troubleshooting systems, understanding operating system security, and network protocols. Windows, Linux, and mobile operating systems are covered. Prerequisites: Reading Proficiency Recommended Preparation: Basic computer literacy is expected