SBM 122 — Customer Service 3 3 0
This course provides a thorough introduction to a crucial skill set for anyone working in business today people skills, or the skills to better understand and relate to others. This course will also raise the student's awareness, prompt thinking, give many step-by-step suggestions for improvement, and provide students with a valuable reference for information on how they and their organizations can deliver service excellence. Code Course Name Credit Lecture Lab