NC 1074 — CUSTOMER SERVICE: TEAM BUILDING
No Credit. Lecture 6 hours. Explores how working as teams in business can increase productivity, enhance project management, reduce business conflicts, and create superior customer service. Identifies team opportunities that can be applied to your company. Examines the "roles" in a team and how to be both a leader and team player. Provides practice of new skills in typical business scenarios. (Former NC 51V)[ND]