BUS160 — Front Office Operations
This course is designed to provide students with a basic understanding of the front office operations and customer service skills needed in the hospitality industry. Students will learn the procedures involved in handling guest reservations to include the monitoring, verification, and/or changing of reservations at the guest's request; and concierge services. While providing the students with the fundamental insights; emphasis will also be placed on quality customer service and effective communication skills, guest relations, front office organizational structure, understanding required documents, standard operation procedures, planning & organizing of workflow.