MGMT 2205 — Service Sector Management
This course focuses on supervision in the service sector with special emphasis on team building, quality management, and developing a customer focus. The challenge of providing world-class customer service is addressed through sections on principles of service industry supervision, career development, problem solving, stress management, and conflict resolution. Topics include: principles of service industry supervision, team building, customer service operations, TQM in a service environment, business software applications, communication in the service sector, introduction to information systems, selling principles and sales management, retail management, and legal issues in the service sector.
Part of
- BA23 Business Technology, Associate of Applied Science Degree
- BA22 Business Technology, Diploma
- MD13 Business Management, Associate of Applied Science Degree
- MD12 Business Management, Diploma
- HRM1 Human Resource Management Specialist, Technical Certificate of Credit
- SSM1 Service Sector Management Specialist, Technical Certificate of Credit
- AF53 Associate of Applied Science in Interdisciplinary Studies