BT178 — Customer Service
BT 178 - Customer Service BT 178 - Customer Service 3 Credit(s) Topics include customer loyalty, service quality, recovery strategies, managing difficult customers, active listening, and effective communication with diverse groups. Students will also learn about giving constructive feedback, and measuring service performance-key skills for building customer relationships and supporting business success. Course Learning
Prerequisites: WR115, WR115Q, BA120, PSY101