OST 243 — Med Office Simulation 2 2 0 3
Prerequisite: OST 148 Co-requisite: None This course introduces medical systems used to process information in the automated office. Topics include traditional and electronic information resources, storing and retrieving information, and the billing cycle. Upon completion, students should be able to use the computer accurately to schedule, bill, update, and make corrections. OST-263 Healthcare Customer Relations (MOA Program) This course provides the soft skills necessary for effective communication and maintaining customer satisfaction in healthcare. Emphasis is placed on the importance of positive attitudes, techniques for handling difficult/angry customers, rephrasing blunt communication for better results, and the communication skills required to discuss topics such as insurance and billing issues with patients and other medical personnel. Upon completion, students should be able to communicate information in a professional manner.