HRP200 — Veterinary Customer Service
2 , 2 lecture periods 0 lab periods Introduction to veterinary customer service. Includes an emphasis on client communications, phone etiquette and professional interactions. also includes skills essential to veterinary clinical scheduling, medical records software, the ethics of the veterinarian-client-patient relationship (VCPR), identifying and prioritizing signs that are more emergent, and how to juggle needs of clients vs. restrictions of clinical responsibilities. Also includes communication strategies to handle angry, sad, frustrated, and difficult clients, and a strong focus on interpersonal communication including relating to clients, and colleagues, with empathy and compassion. Complete essential tasks within a veterinary software system; including entering client data, scheduling appointments, prescription requests, checking in and out appointments and starting a medical record. Utilize essential elements of the veterinarian-client-patient relationship (VCPR) and how to maintain confidentiality as a veterinary professional. Demonstrate appropriate clinical organization and scheduling by utilizing problem solving skills. Apply empathetic listening and responses in difficult situations and with difficult clients. Performance
Prerequisites: VET100