XLI9149 — Principles of Customer Service
XLI 9149 -- Principles of Customer Service 4 Contact hours (Offered as needed) Everyone knows what good customer service is like, so why is it so hard to provide on a consistent basis? How dow we make our sutomers feel valued and appreciated? What steps can we follow to serve our customers quickly and efficiently, while still delighting them? And, is the customer truly "always right"? This course will help to answer these questions by focusing on the basic principles of customer service.