XLI9023A — Dealing With Difficult People
XLI 9023A -- Dealing with Difficult People 4 Contact hours (Offered as needed) The presentation title is “The Sky is Falling: Dealing With Difficult People.” Real world scenarios will be presented and suggested strategies to use when confronting a difficult situation. Participants will engage in exercises that will identifying excuses people use and developing ways to overcome those excuses. Workplace success depends on understanding those you work with and knowing how to communicate with them in an effective manner.