PNAV2400 — Patient/Hlth Navig Lead & Mgmt
This comprehensive course in Patient/Health Navigator Leadership & Management is designed to equip healthcare professionals with the necessary skills and knowledge to excel in the critical role of guiding and supporting patients through the complex healthcare system. Navigators play a pivotal role in enhancing patient experience, improving health outcomes, and promoting effective communication between patients and healthcare providers. This course will assist students in the development of leadership skills and abilities essential for patient and health navigation, including effective communication, problem-solving, and decision-making in a healthcare context. Students will learn patient-centered care principles to enhance the quality of healthcare services, with an emphasis on empathy, cultural competence, ethical considerations in patient interactions, and health literacy. This course will assist students to gain a deep understanding of the healthcare system, including insurance processes, healthcare policies, and access to resources. This course is designed to assist students to develop strategies for efficient navigation within complex healthcare structures and the different roles of the healthcare team member. These students will learn principles of quality improvement and skills necessary in assessing and optimizing the effectiveness of patient navigation programs. This course will assist the student in developing skills in providing emotional support to patients facing health crises and crisis intervention techniques and strategies to address the emotional aspects of healthcare navigation. This course will also cover basic leadership and management principles & concepts. Students completing this course will be prepared to lead or supervise other patient navigators or a team of navigators.