PNAV2200 — Digital Tele Health
This course is designed to equip patient navigators with the essential knowledge and skills needed to navigate the dynamic landscape of digital telehealth and health informatics. As the healthcare industry increasingly integrates technology to enhance patient care and streamline healthcare delivery, patient navigators play a crucial role in ensuring seamless communication and support for patients. This course will include an introduction to telehealth and its impact on healthcare delivery, various telehealth modalities (virtual visits, remote monitoring, teleconsultations, etc.), basic health informatics and its role in managing health information, electronic health records, and digital tools for patient navigation. Legal and ethical aspects of telehealth and health informatics, privacy regulations, data security, and patient confidentiality in the digital healthcare space will be taught. This course will explore cultural competence in telehealth and how to develop cultural competence in the context of digital healthcare delivery in a diverse and multicultural patient population. This course will cover patient empowerment and engagement for active patient participation in healthcare through digital tools with strategies for promoting patient engagement and adherence to telehealth interventions. The student will learn to identify common challenges and barriers in adoption of telehealth and how to problem-solve and develop strategies to address obstacles. This course will also briefly explore current trends and innovations in digital health.