OAS101 — Customer Service (1 credit hour)
Designed to provide training in customer service skills required of employees in the business or office setting. Students learn skills in how to determine and respond appropriately to customer needs, recognize opportunities to exceed customer expectations, avoid creating negative customer interactions, and manage customer transactions towards positive, efficient conclusions. Master Syllabi: Master Syllabi
Part of
- Manufacturing Technology
- Medical Billing and Coding
- Accounting — Associate of Applied Science
- Fire Science With Basic Fire Academy — Associate of Applied Science
- Office Administrative Services - Medical Office Emphasis
- Business Management — Associate of Applied Science
- Marketing — Associate of Applied Science