CITC2332 — User Support/Help Desk
CITC 2332 - User Support/ Desk CITC 2332 - User Support/ Desk 3 Class Hours An introduction to the role of computer technology in support of business processes and procedures. Topics include computer user support, customer service skills, troubleshooting skills, common support problems, desk operation and management, common desk tools and procedures, and basic hardware and software installation and maintenance. Prerequisite(s): None Semester Availability: Spring Not part of a Tennessee Transfer Pathway