INFO1135 — IT Communication & Documentation Skills
4.5 Credits Students learn the knowledge and skills to effectively communicate with customers while performing IT service desk duties. Students learn communication skills, recognizing communication barriers, handling difficult situations, the value of a positive attitude, how to develop and conduct training, and how to draft technical written documents. Problem-based scenarios and simulations are two tools used to develop knowledge, skills and abilities to effectively communicate while employed as a service desk technician.