CTS2153 — Supporting Windows Users & Applications
This is an advanced course designed to help students prepare for the Microsoft Certified IT Professional Support Technician Certification. Students will learn how to install, configure and manage Windows applications in a networked Windows environment and how to support enterprise users. Students will also deploy Windows and applications using various methods, resolve installation and compatibility issues, establish group policies and user profiles, perform support functions, troubleshoot user and application issues, secure the desktop and network from unauthorized use, install software upgrades and updates, perform systems monitoring and documentation, and develop customer service skills.
Prerequisites: CTS 1328