MAST-1202 — Comm & Admin Bus Pract Med Off
(formerly MAST 1200 & 1220) This course focuses on fundamental skills needed to effectively communicate with patients, families, clients, providers, and supervisory personnel. Topics include verbal and non-verbal communication, barriers to communication, coping mechanisms, behavioral theorists, diversity, and coaching patients based on their health care needs as well as the administrative skills needed to create, store, and maintain medical records and scheduling, including electronic medical records. (3 billable contact hrs)