YPRO7019 — CMS DTAC & DPAC Overview
YPRO 7019 - CMS DTAC & DPAC Overview YPRO 7019 - CMS DTAC & DPAC Overview This course provides instruction on the fundamental Case and Contact Management System (CCMS) navigation and utilization to better serve customers. CCMS is used to manage DTAC (Dealer Technical Assistance Center) and DPAC (Dealer Parts Assistance Center) cases. Credit Hour(s): 1 130101 Fee Amount: 0