PSYC 100 — PSYCHOLOGY OF HUMAN RELATIONS
This is a practical course that presents the interpersonal "people skills" that are important in the modern workplace. Topics include communicating effectively, assertive behavior, teamwork, conflict resolution, cultural competence, mind- fulness, customer service, and work ethics. Students will gain awareness of their work styles and how to work effectively with people with different styles in a diverse workplace. Specific techniques for coping with job stress and managing anger will also be emphasized. Class activities and assignments will stress the practical application of skills. 3 credits