HOSM 1033 — : Quality and Service Management
hours (3 lecture/0 lab) This course provides a study and analysis of service delivery systems for the hospitality industry. Particular emphasis will be on implementing a consumer driven, top-down, policy oriented, quality service program. Principles of total quality management (TQM), outcome assessment, and leadership will be integrated throughout the course. Prerequisite(s) HOSM 1023 - Must be completed prior to taking this course. BUSINESS MANAGEMENT/ MARKETING