FRPT1275 — Introduction to Emergency Communication Systems
This course will introduce students to emergency communication systems and the role of public safety telecommunicators, more commonly known as 9-1-1, dispatchers. All facets of emergency services (law enforcement, fire, emergency medical services) will be explored as they relate to emergency communications. Students will be introduced to each segment and their specific needs as it relates to communication. Other topics include interpersonal communication, telephone communication skills, communication technology, computer aided dispatch, and call classification and prioritization.
Prerequisites: ENGL0930, CPLT1000