AUTO 197 — F Automotive Service Management (formerly AUTO 055 F) 3 Units
36 hours lecture and 54 hours lab per term. This course covers the automotive service management operations associated with an automotive business and dealership. Instruction focuses on the repair order as a legal document, appointment systems, telephone skills, warranties, communication strategies, product knowledge, selling skills, proactive customer handling, and multiple ways to reduce costs and improve profits. Instruction will closely parallel topics addressed on the National Institute for Automotive Excellence (ASE) C1 Automobile Service Consultant Examination. Optional field trips may be offered and scheduled during or outside of regularly scheduled class times. (Degree Credit) (CSU)