BUS 165 — Found of Leadership & Service
Developing employment documents, understanding the functions of customer service, and developing leadership and managerial skills. Topics centered around the challenges of building a strong customer service culture while developing a loyal workforce. Service culture, service recovery, cultural values, leadership styles, motivation strategies, human resource management, and labor issues are examined.
Part of
- Business Administration ATA
- Business Administration Certificate
- AMT in Composites ATA
- Graphic Design and Web Design ATA
- Information Technology ATA
- AMT in Mechatronics ATA
- Multi-Occupational Trades ATA - Fire Fighter
- Multi-Occupational Trades ATA - Industrial Maintenance/Automation Technician
- Multi-Occupational Trades ATA - Lineman
- Multi-Occupational Trades ATA - Machinist
- Multi-Occupational Trades ATA - Meterman
- Multi-Occupational Trades ATA - Plastic Process Technician
- Multi-Occupational Trades ATA - Utility Wireman
- AMT in Precision Machining ATA
- AMT in Technical Design, CAD, ATA
- Welding ATA
- AMT in Welding and Fabrication ATA