ATA 120 — ATA 120
This course covers the fundamentals of operation of an automotive fleet or automotive dealer service facility. Topics covered in this class include: customer service and public relations; scheduling appointments and working with the customers at the time of the appointment; the three C’s of a repair order; complaint, cause and correction, warranty claims and Maine’s Lemon Law. (30 classroom) Prerequisite: Admission to Automotive Technology program or instructor permission.