EDUC102N — Advising Core Competencies
Academic advising professionals know that there may be times when they are called upon to work with students who are frustrated or angry. The American College Health Assessment survey in 2017 reported that in a 12-month period 44% of college students surveyed said they had felt overwhelming anger. Not all students are able to express their concerns and frustrations openly or in a safe manner. Some may communicate hostility in a passive way; others may express themselves in a way that feels threatening to the advisor. How can advisors recognize warning signs, even if passive, that a student is angry? How can advisors help a student while defusing their frustration?