COMG100N — Crisis Management
Includes processes used for dealing with crisis situations. Participants will learn customer service skills that are specifically geared towards individuals that may be grieving or coming to terms with traumatic events. The importance of emotional intelligence and self-awareness and the part they play in effective communication and interpersonal skills will be explored. Better serve those in crisis situations; improve interpersonal skills; improve communications skills in crisis situation and give excellent customer service to individuals that may be grieving or coming to terms with traumatic events.