BUSN1265 — Leading Quality Customer Service
BUSN 1265 - Leading Quality Customer Service BUSN 1265 - Leading Quality Customer Service 2 Credits Extraordinary customer service will set your organization apart from your competition. Develop a service culture that is reliable, responsive and focused on building long term relationships and loyalty. Use tools and techniques to measure internal and external customer satisfaction, gathering feedback and handling difficult customers. Major Content Areas Measurement tools Quality in service Service culture Response to difficult situations Learning