ITE182 — User Support/Help Desk Principles
ITE 182 - User Support/ Desk Principles ITE 182 - User Support/ Desk Principles Introduces a variety of tools and techniques that are used to provide user support in desk operations. Includes desk concepts, customer service skills, troubleshooting problems, writing for end users, desk operations, and software, needs analysis, facilities management, and other related topics related to end user support. Students must complete EDE 10 and MDE 10 or have equivalent placement before enrolling in this course.
Prerequisites: EDE10, MDE10