BMKT1230 — Principles of Customer Service
BMKT 1230 - Principles of Customer Service BMKT 1230 - Principles of Customer Service This course is the study of the principles and practices involved in providing excellent customer service. Students learn effective verbal and nonverbal communication techniques, professional customer service behaviors, problem solving and the monitoring and measuring of customer service. Delivery of customer service by telephone, in person, by mail and via the Internet is studied. Prerequisite: None Prerequisite or Corequisite: None Corequisite: None Elective Code(s): BUS Previous: BMK* 123