MA 110 — Medical Office Communications and Professionalism
Identifies the basic components of the communication model as well as various types of communication. Presents techniques for effective communication with coworkers, patients, families, and caregivers. Includes an overview of the psychosocial development of a person, from birth to death. Introduces principles of the Patient-Centered Medical Home model to encourage a therapeutic and helping relationship with the patient. Discusses appropriate patient interaction, proper office behavior, diversity and cultural bias, and emotional strength.