CTEC 201 — Help Desk Technician II CTEC 201 3 Credits/Units
Continuation of CTEC 200 Help Desk Technician I. Technical support work experience for a real world learning environment that supports technology needs for the local community with opportunities and experience to serve in project supervisory roles. All areas of customer technology support environments are emphasized including communication, networking, customer tracking, troubleshooting, documentation and customer relations. Activities include help desk service projects, professional development activities, meeting attendance and managing a help desk. [GE]