PSAF1035 — Community Service Principles
PSAF 1035 - Community Service Principles PSAF 1035 - Community Service Principles Hours/Week: Lecture 3 Lab 0 Course Description: This course will explore the perceptions and expectations of governmental organizations, the media, and culturally diverse communities. The course provides a focus on customer service, public relations, crisis communications, recruitment and retention, and education as it relates to public safety. MnTC Goals None Major Content Community relations: Performing a community needs assessment. Community involvement in public safety. Identify current, emerging, and potential future needs of a community. Proactive service and relations. Crisis communications. Customer service strategies: Professionalism. Gender, generational, ethnic, and cultural awareness. Developing a customer service assessment program. Identifying stakeholders and their expectations Public Safety Education: Public safety education. Public safety marketing. Public safety community and media relations. Recruitment and retention of public safety staff. Learning