CTSA2021 — User Support and Administration
CTSA 2021 - User Support and Administration CTSA 2021 - User Support and Administration Hours/Week: Lecture 2 Lab 2 Course Description: This course covers the skills needed to effectively assist enterprise computing clients. Topics include systems analysis and design, information technology terms and structures, tools and techniques, and user support processes. Course activities require the successful integration of technical knowledge into a customer-focused business environment. MnTC Goals None explain the main functions of the information technology department. outline systems analysis and design processes. analyze an organization’s technology needs based on a given scenario. design an effective, reliable, and maintainable system that meets the needs of a given organizational structure. utilize the tools and software needed to troubleshoot and maintain technology in an organization. discuss effective user support strategies, activities and processes. explain strategies and techniques for maintenance management. configure tools and software for remote support and ticketing. explain best practices in customer relations and communications. discuss strategies to minimize stress and avoid burn-out. Minnesota Transfer Curriculum (MnTC): Goals and Competencies Competency Goals (MnTC Goals 1-6) None Theme Goals (MnTC Goals 7-10) None Courses and Registration