CTS3255G1 — Google IT Support Technician
This instructor-facilitated course prepares students for entry-level careers in information technology support. No prior IT experience is required. Students develop practical, hands-on skills in troubleshooting, customer service, networking, operating systems, system administration, and cybersecurity while receiving instructor guidance and engagement throughout the program. Learners gain direct experience with industry-relevant tools and technologies, including Linux, cloud computing, and command-line interfaces, while strengthening the critical thinking and problem-solving skills needed to support networks in professional IT environments. Upon successful completion, students earn the industry-recognized Google IT Support Professional Certificate. The course also builds foundational knowledge directly aligned with key competencies covered on the CompTIA A+ certification exams, preparing students for careers in technical support and help desk services. ***** Technology and Software Requirements: Students will need a computer with internet access, streaming video capabilities and access to Coursera's learning platform.