CJC5047 — Verbal De-Escalation
This structured course in Verbal De-escalation for Law Enforcement provides participants with communication and interpersonal skills proven to help de-escalate volatile and potentially volatile situations. Topics include improving communication skills; defusing potentially volatile verbal encounters; the significance of non-verbal communication, empathy, and paraphrasing skills; and the concept of citizen and officer safety first. This course is specific to content provided through train-the-trainer activities and should be offered consistent with these specified guidelines. For details, contact the Director of Public Safety Training at the North Carolina Community College System Office.