Patient Services Specialist
This program prepares individuals, under the supervision of office managers, nurses or physicians, to provide customer service, visitor reception, and patient intake and discharge services. The certificate includes instruction in medical office and healthcare facility procedures, medical terminology, interpersonal communication and customer service skills in a healthcare setting, principles of healthcare operations, use of business technology applications for documentation, record-keeping and using an electronic health record, and patient privacy and confidentiality issues as they relate to healthcare.