IT Technical Support Specialist
Graduates of the IT Technical Support Specialist program support systems and their users in both stand-alone and LAN/WAN environments. People working successfully in this field are highly adaptive and able to work on multiple tasks simultaneously. They manage their time well and are highly organized. Major skill areas in the program include end-user support and training; installing, configuring, and upgrading hardware and software; and network implementation and maintenance.. After completing this program, the student will have covered basic topic areas needed for the MCSA, A+, ITF+ certifications.